Refund policy

Thank you for shopping at Toolqaka.

We want you to feel confident when purchasing from our store. If you are not satisfied with your order, please review the return and refund terms below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The item should include its original packaging, accessories, and components where applicable.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

  • You must contact our customer service team before returning any item.

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, altered, or washed after delivery

  • Products returned without original packaging or required components

  • Items showing signs of excessive pet use, contamination, or damage

  • Items marked as final sale where permitted by applicable law

  • Products that cannot be returned for hygiene or safety reasons where applicable

These restrictions do not limit any mandatory consumer rights available under applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging where relevant

After reviewing the information, we will provide appropriate assistance, which may include a replacement, refund, or other suitable resolution.

4. Return Process

Before sending a return, contact us at:

Email: [email protected]

Please include your order number and the reason for the return.

Our customer service team will review your request and provide return instructions if the item is eligible.

Do not send returns to any address without receiving return instructions from us first.

5. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If the return is due to a damaged, defective, or incorrect item, we will review the situation and provide appropriate instructions.

For returns based on personal preference, size selection, or other non-defect reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

6. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method.

Original shipping fees may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

7. Refund Processing Time

After a refund is approved, processing times may vary depending on your payment provider or financial institution.

Please allow additional time for the refunded amount to appear in your account.

8. Exchanges

If you would like a different size, style, or product, please contact us before returning the original item.

Depending on availability and the circumstances of the request, we may provide exchange instructions or recommend placing a new order after the return is completed.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee cancellation once an order has entered processing or has already shipped.

10. Contact Us

If you have questions about returns, refunds, exchanges, or damaged items, please contact us:

Store Name: Toolqaka
Website: https://toolqaka.com
Email: [email protected]

Company Name: Gucheng County Ran Moying Trading Co., Ltd.

Company Address:
No. 6-11, Group 6, Sancha Road Community
Economic Development Zone, Gucheng County
Xiangyang, Hubei
China