Terms of service

Last Updated: October 29, 2026

These Terms of Service govern your access to and use of https://toolqaka.com, including purchases made through the Toolqaka online store.

By visiting our website, using our services, or placing an order, you agree to these Terms of Service and our applicable store policies.

1. Online Store Use

You may use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt unauthorized access to our systems

  • Interfere with website security or functionality

  • Upload viruses, malicious code, or harmful content

  • Misuse our products, services, or website content

  • Use our services in a manner that may harm Toolqaka or other users

We reserve the right to restrict or terminate access where misuse, fraud, security concerns, or violations of these Terms are identified.

2. Product Information

Toolqaka offers pet-related products including pet clothing, leashes, harnesses, toys, small pet supplies, and other accessories.

We make reasonable efforts to present product descriptions, images, colors, specifications, dimensions, materials, and other available information accurately.

However:

  • Colors may appear differently depending on screen settings and lighting.

  • Minor differences may occur between product images and actual items.

  • Product dimensions may have small measurement variations.

  • Packaging may vary where suppliers update packaging or presentation.

Customers should review product information carefully before placing an order.

3. Prices

All prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Prices may change from time to time without prior notice.

We reserve the right to correct pricing, product information, or listing errors where necessary.

If a material pricing error affects an order, we may contact you before processing the order.

4. Orders

Placing an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud

  • Incorrect pricing

  • Product availability issues

  • Payment authorization problems

  • Incorrect or incomplete customer information

  • Violations of these Terms

If an order is canceled after payment has been received, an appropriate refund will be issued.

5. Payment

Payment must be completed using an available payment method offered through our checkout.

Customers are responsible for providing accurate billing and payment information.

Payment processing may be handled by third-party payment providers. Their own terms and privacy practices may also apply.

6. Shipping

Our current standard shipping terms are:

  • Orders below $49.99: $6.99 shipping fee

  • Orders of $49.99 or more: Free standard shipping

Shipping fees are calculated based on the order subtotal before any shipping charges unless otherwise stated.

Estimated processing and delivery timeframes are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Delays may occur due to carrier operations, customs procedures, weather, holidays, destination conditions, or other circumstances outside our reasonable control.

7. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Customers must contact our customer service team before returning any product.

Returns sent without prior authorization may not be accepted.

8. Product Use

Customers are responsible for selecting products suitable for their pets and for using products according to the product information and any provided instructions.

Pet products should be used under appropriate supervision where necessary.

Customers should discontinue use if a product becomes damaged or appears unsuitable for continued use.

Toolqaka is not responsible for damage resulting from misuse, improper use, unauthorized modification, or failure to follow reasonable product-use precautions.

9. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, layout, and original website materials is owned by or licensed to Toolqaka and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without appropriate permission, except where permitted by law.

Third-party trademarks, product names, or other intellectual property remain the property of their respective owners.

10. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics providers, and ecommerce technology providers.

We are not responsible for the independent content, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

11. Prohibited Activities

You must not use our website to:

  • Commit fraud

  • Violate applicable laws

  • Infringe intellectual property rights

  • Distribute malicious software

  • Attempt to interfere with website operations

  • Collect information from other users without authorization

  • Misrepresent your identity or order information

We may take reasonable action where prohibited activity is identified.

12. Disclaimer

We aim to provide accurate and reliable information and services, but we do not guarantee that the website will always be uninterrupted, error-free, or completely free of technical issues.

To the extent permitted by applicable law, the website and services are provided without warranties beyond those that cannot legally be excluded.

Nothing in these Terms excludes rights that customers may have under mandatory consumer protection laws.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Toolqaka will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website or violation of these Terms.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this website with a revised update date.

Continued use of the website after changes are published constitutes acceptance of the revised Terms where permitted by law.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

Store Name: Toolqaka

Website: https://toolqaka.com

Email: [email protected]

Company Name: Gucheng County Ran Moying Trading Co., Ltd.

Company Address:
No. 6-11, Group 6, Sancha Road Community
Economic Development Zone, Gucheng County
Xiangyang, Hubei
China