Shipping policy
Last Updated: October 29, 2026
Thank you for shopping at Toolqaka. This Shipping Policy explains our order processing times, shipping charges, estimated delivery timeframes, and delivery-related procedures.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Business days exclude weekends and applicable public holidays.
During busy periods, holidays, or when additional order verification is required, processing may take longer.
2. Estimated Shipping Time
After an order has been processed, standard shipping generally takes approximately 7–15 business days.
The estimated total delivery timeframe is approximately:
8–18 business days
This includes both order processing and shipping time.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.
3. Shipping Rates
Our standard shipping rates are:
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Orders below $49.99: $6.99 shipping fee
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Orders of $49.99 or more: Free standard shipping
Shipping charges are calculated based on the order subtotal before shipping fees unless otherwise stated at checkout.
4. Order Tracking
Where tracking information is available, customers may receive a shipping confirmation containing tracking details after the order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the shipment.
If you have questions about your tracking information, please contact us at:
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review:
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Recipient name
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Street address
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Apartment, unit, or building number where applicable
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City
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State or province
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Postal code
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Country or region
If you notice an address error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to help, but changes cannot be guaranteed once an order has been processed or shipped.
6. Delivery Delays
Delivery delays may occur due to circumstances including:
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Carrier delays
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Customs inspections
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Severe weather
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Public holidays
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High shipping volumes
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Incorrect or incomplete delivery information
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Transportation disruptions
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Other circumstances outside our reasonable control
We appreciate your understanding when unexpected delays occur.
7. Customs, Duties, and Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.
Where applicable, customers may be responsible for these charges unless otherwise stated during checkout or required by applicable law.
Customs processing may also affect delivery time.
8. Lost or Missing Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please:
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Check around the delivery location
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Ask household members or neighbors where appropriate
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Check with the carrier
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Contact our customer service team for further assistance
If a shipment appears to be lost in transit, please contact us so that we can review the tracking information and determine the appropriate next steps.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include:
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Your order number
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A description of the problem
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Clear photographs of the damaged item and packaging where applicable
We will review the information and provide appropriate assistance in accordance with our Return & Refund Policy.
10. Multiple Packages
Some orders may be shipped in more than one package.
If this occurs, packages may arrive on different dates and may have separate tracking numbers.
11. Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
Store Name: Toolqaka
Website: https://toolqaka.com
Email: [email protected]
Company Name: Gucheng County Ran Moying Trading Co., Ltd.
Company Address:
No. 6-11, Group 6, Sancha Road Community
Economic Development Zone, Gucheng County
Xiangyang, Hubei
China